Terms and conditions

Contact Us

  • Email
  • Phone number

 

European Delivery

The delivery cost will depend on:

  • Destination country
  • Size / Weight of package
  • Selected shipping method

 

The delivery time will depend on:

  • Destination country
  • Selected shipping method

 

Duties and Taxes will depend on:

  • Country of origin of the purchased product
  • Local VAT rates
  • Local import taxes

 

For European deliveries, VAT is not added in the initial price and is collected at the point of delivery.

 

UK Delivery

  • Mainland deliveries across the UK will be quoted and can be organised upon demand with a special courier.

 

General Conditions

  • Our products are produced handmade in Europe.
  • All orders must be received in writing, and must include purchaser’s name, address, phone and email. Any amendments to your order must also be received in writing.
  • The purchaser hereby agrees that manufacture of custom goods allows for moderate variation in result from samples shown.
  • A Pro forma invoice will be issued by Isabelle Bizard Lamps Ltd to confirm the order specifications. The goods will be reserved or produced once the Pro forma is returned paid, which is 50% of the total price.
  • Rush orders may incur a surcharge of cost.
  • Our website is subject to change as most products are unique. Isabelle Bizard Lamps Ltd reserves the right to discontinue items without notice.
  • All products are hand-made and may incur small variations. Dimensions and weights are provided as a guide.
  • The colours and images of our products are displayed as accurately as possible on our website.
  • All lighting products are made using the finest materials and wiring assembly processes are carried out to the highest standards.
  • No minimum order quantity is required.
  • Title to goods shall only pass once the full payment has been received.

 

Pricing & Payment

  • Prices are in Sterling and exclude VAT for European deliveries.
  • Preferred payment method is by bank transfer. All goods ordered must be paid 50% when placing the order. The remaining amount will be paid before the goods are dispatched. All bank charges to be paid by the customer.
  • For orders outside the UK and Europe, goods ordered must be paid 100% when placing the order (by bank transfer). All bank charges to be paid by the customer.

 

Return Policy

  • Our products may have limited quantities and are subject to return or exchange only according to our Return Policy.
  • Goods are not refundable and can only be returned in the event of receiving damaged goods. Where liable, Isabelle Bizard Lamps Ltd will endeavour to rectify the situation as promptly as possible.
  • All damages must be notified within 3 working days of receipt of goods. Please include a photograph of the damaged item and packaging with the notification.

 

Cancellations

  • Any cancellations will be subject to a 50% cancellation charge.

 

Privacy Policy

  • We use the order information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
    • Communicate with you
    • Provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.